Customers Portal is designed while keep in mind customers’ ease and ability to connect with their clients or team seamlessly. The integration of advanced social media features allows greater connectivity and more contribution from team members as well as other stakeholders that you wish to add to the portal.
Service Cloud is driven by greater autonomy given to customers to let them take important matters into their own hands whenever they feel the need to take control. The Customer Self-Service feature allows them to create their own service requests and access them on smartphones and tablet PCs. For example a customer whose PC just crashed in the middle of something very important, can create a service request via their smartphone to get the technical team onboard for getting the issue resolved as quickly as possible.