Follow Up
Customers can easily see the service requests generated and follow up with the team to get help on the ones that went unattended for a long period of time. This way the customers have more control over the service requests and hold the support service providers accountable for unnecessary delays.
Public Wall
Like many of the popular social media networks, Our Customer Portal features a public wall. This is a common place for interaction where customers can mingle others and share their own ideas. Companies can also use it as Enterprise Level Social Network to help connect employees with each other as well as the senior management. The access to portal by employees can also be created. Sales Managers for example can allow Supervisors to create their own service requests, allowing delegation of authority to local levels without losing control.
User Profile
You can create user profiles while assigning them to a particular Account. There is a User Group option available through which you can define the level of access given to a particular user. Similarly, in User Profile, you can create their email address @yourcompanydomain.com. Lastly, add their Birthday for which the system automatically generates notifications for other members to congratulate them, creating frequent interaction opportunities.
Social Media Notifications
The users of the Customers Portal will get notifications about any interaction on the Social Media Platform. Customers can also set email notifications for their employees as well as clients.
Password Management
Customers or Sales Managers heading the teams can change the passwords and have full access to the social media accounts of their teams.
Account Overview
Customers can define the time zone settings while working with clients living in different parts of the world. They can see statuses of the service requests and the way they have been handled by the support staff. Similarly, the Administrator Controls give them full access to service request details. They can also see total number of service requests generated during a particular time period. The Customers Portal also enables customers to interact with Support Team, Accounts Department and Support Reps.
