Service Requests & Sales Order Reports
Oversee and generate reports to let the management know about the overall performance of Sales Representatives. There are many important aspects of service request support system that can be shared through reports with relevant stakeholders. You could choose to generate a report on total number of service requests resolved for any given amount of time in order to know your Support Reps productivity in handling issues faced by customers. Reports also provide you an easy to view summary of how “high priority” service requests were handled by Support Executives responsible. You can also generate Sales Order reports to know sales generated by a particular Sales Representative.